Troubleshooting & support forums

From SWAT 4 wiki

Troubleshooting

If you are having technical difficulties in getting the game run properly, you should check these solutions first. Also, more technical questions are answered in the Sierra's knowledge base.

• Problem: I need to host an Internet multiplayer server behind a firewall or NAT (Network Address Translation). Which settings do I need to change?
• Solution: To be able to host a game you need administrative access to your firewall or NAT device. It may not be possible if you have a NAT-shared IP among many users.
  • For people having only a firewall and a public IP pointing to the same machine:
    • Go to your firewall settings and allow all incoming connections to TCP and UDP ports 10480, 10481, 10482, and 10483. Outgoing traffic should be enabled without restriction (except maybe ad blocking)
  • For people behind a NAT device with different public and LAN IP's:
    • Go to your NAT device settings and forward all the incoming connections to TCP and UDP ports 10480, 10481, 10482, and 10483 to your LAN IP in which the game server is run.
  • If you are having problems hosting behind a firewall, alternatively it is possible to place your computer in the DMZ (De-Militarized Zone) so that all the incoming connections from the Internet are forwarded to your computer. Beware this might cause security problems if you have any open services on the host computer.

• Problem: When I start the game I can see the 3D-background but not the menu and/or my graphics look very strange (example). I have a Nvidia Geforce 6 video card.
• Solution: Roll back your video drivers to the version 84.26 (or another 84.xx) which you can download here.

• Problem: When I start the game I see the launch icon but then I get a black screen. I use Swat 4 1.1 or the expansion pack.
• Solution: This is usually a firewall problem, set up your firewall correctly to allow the Swat4(X).exe to access the internet.

• Problem: When I start Swat 4 or TSS I get a "C++ runtime error". I have a PC with a dual core processor (usually Dell or HP).
• Solution: This problem is caused by the Securom copy protection. You need a new Swat4.exe file to start your game. Here is how to get it (source)

1. Right click on your SWAT 4 or SWAT 4 Stetchkov Syndicate Icon
2. Click on LAUNCH ANALYSIS
3. Click yes on the message
4. Then you should get a message saying you got a analysislog file
5. Next go to http://www.securom.com/ and go to the customer support
6. Email them and attach the analysis file to your email
7. Once you get the email (Email arrival may vary) follow the instructions it gives you
8. Please dont use one of the exe-files that you can find on the official forums because they will only work in single player, you need a special exe modified by Securom so that it matches your own copy of Swat 4

(Well, this is the official solution, but there are of course another ways to get around the copy protection. Nuff said...)

Support forums

If the above section didn't help, you should see the official Sierra/VUG forums. But before you actually start a new thread about your problem, please read the stickies and use the search function that is available in the forums. Swat 4 isn´t the newest game anymore and the possibility that someone had the same problem like you before is very high. This way you can avoid registration and describing your problem + the (more or less) tech savvy guys who hang around at the forums all the day don't need to answers the same questions over and over again. Only if you could not find a thread that solves the problem, then start a new thread.

Remember that it is of no use to describe your issue with only one sentence. What is needed usually are:

• a detailed report about what is happening
• the exact error message if there was any
• a description of your system specs (CPU, video card and drivers, memory...). If you don't know what kind of PC you have, then you can also submit a DxDiag infofile
  • Windows XP users: Start -> Run -> type DxDiag -> there is a button which you can use to export all the information to a txt-file that you can add to your post.

And just as a reminder: Only idiots ask for No-CD cracks, stolen CD keys or multiplayer cheats on the official forums...